- Orders over £50 free delivery
Delivered by DHL, DPD or Royal Mail 24hr Tracked

- Saver Delivery £4.50
2 – 5 working days
Delivery by DHL or Royal Mail 48hr Tracked
Available Monday to Saturday excluding UK Bank Holidays

- Priority Next Day Courier / Express £7*
Delivered by DHL, DPD or Royal Mail 24hr Tracked
Same day despatch for orders placed before 2pm Monday – Friday (excluding UK Bank Holidays) and next working day delivery service for UK Mainland addresses, excluding the Islands and Highlands**. Orders placed on Friday may not arrive until Monday and orders placed on Saturday may not arrive until Tuesday.

- Saturday Delivery £15*
Delivered by DHL, DPD or Royal Mail 24hr Tracked
Same day despatch for orders placed before 2pm Friday to UK Mainland addresses, excluding the Islands and Highlands**.

* You can track your order via a tracking link in your confirmation email. In most cases you will receive details of a delivery window, notified by SMS or email, so you don't have to wait in all day. Please choose a delivery address where someone will be present to accept delivery or specify the neighbour or location that you would like your parcel left in the notes box at checkout. Please make sure that if you are not in when your parcel is delivered, and you are left a card by the courier that you respond to the card left in order to receive your parcel. If you are having any difficulties, please email us and we will do all we can to resolve the issue with the courier. Not responding to a missed delivery might mean your parcel is returned to us and that may incur a charge to you for both the returned parcel and the re-sending of your order.

**UK Offshore Courier
UK Offshore Courier is a 3-5 working day option, Monday to Friday excluding UK Bank Holidays to Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands and the Scilly Isles. Postcode prefixes: Northern Ireland - that is postcodes starting BT. All of the Isle of Man - that is postcodes starting IM. The Isle of Wight – postcodes PO30-41. The Channel Islands GY and JE postcodes, Scottish Islands, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3, Scilly Isles, TR21. Also some of the Scottish Highlands - postcodes AB31, AB33-38 & AB44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42.

- Europe ZONE A: Republic of Ireland, Belgium, Netherlands, France, Germany, Luxembourg, Denmark, Spain, Italy, Slovakia, Austria (Estimated delivery within 5 working days) = £50

- Europe ZONE B: Bulgaria, Portugal, Sweden, Croatia, Poland, Slovenia, Hungary, Czech Republic, Estonia, Finland (Estimated delivery within 7 working days) = £45

- Rest of the World Zone A: Canada, New Zealand, Taiwan & Malaysia (Estimated delivery within 7 working days) = £100

Europe Zone A*
Europe Zone A is an estimated 5 working day option, Monday to Friday excluding UK Bank Holidays using DPD. All orders for overseas delivery are required to provide a telephone number for the destination address. This is a requirement of our courier to ensure prompt delivery.

Europe Zone B*
Europe Zone B is an estimated 5 working day option, Monday to Friday excluding UK Bank Holidays using DPD, FED EX or UPS. All orders for overseas delivery are required to provide a telephone number for the destination address. This is a requirement of our courier to ensure prompt delivery.

Rest of the World Zone A*
Rest of the World Zone A is an estimated 5 working day option, Monday to Friday excluding UK Bank Holidays using DPD, FED EX or UPS. All orders for overseas delivery are required to provide a telephone number for the destination address. This is a requirement of our courier to ensure prompt delivery.

Please note: We are not currently able to accept orders with an American delivery address.

* Dependent upon the weight of your order, carriage to these countries is charged at a flat rate. If your order is large, and the shipping cost is considerably more, we will contact you before we proceed to ensure that you are happy to pay the additional costs, and once we have spoken with you, will send you an additional delivery payment request.

If you have any questions, please contact us at info@ulula.co.uk on 01386 791 027.

If you are ordering from outside of the UK or European Union, local taxes and import duties may be applicable and payable when your order reaches your destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these

Please Note: If your non-UK delivery address is within a remote area we will contact you before sending out your parcel. If this is the case we may need to charge you extra to cover the additional costs involved and delivery may take at least one additional day. We do try to minimise such additional costs and delays, but please understand that the decision as to what constitutes a remote area rests with the courier. If your delivery option costs less than the amount charged, we will refund any difference in postage costs back to your Loyalty Points, or card as soon as we process your order. If your order is large, and the shipping cost is considerably more, we will contact you before we proceed to ensure that you are happy to pay the additional costs, and once we have spoken with you, will send you an additional delivery payment request.

Ulula reserves the right to cancel orders for overseas delivery for which the wrong destination country is selected during checkout and, subsequently, the wrong amount of shipping charged. Customers will be contacted informing them of the cancellation and asked whether they wish to re-place the order.

Returns Policy

Please contact us via email info@ulula.co.uk if you feel you need to return any items you have ordered from Ulula. We will always do our best to make sure you are happy and satisfied with your Ulula goodies.

Please be mindful when ordering the Holle Infant Milk Formulas for the first time. We are here to answer any questions you may have about using the Holle Infant Formulas, so please do ask :) When trying your little one with a new milk Formula it is always advisable to purchase a small quantity at first until you are satisfied that your little one is happy with the milk.

If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and unused. Let us know within 14 days of receiving your order that you want to return items. You then have another 14 days to return the goods once you've told us. Please email us before you return any item/s to ensure the correct procedure is followed.

Once we have been in contact regarding your desire to return your item/s, you will be responsible for the cost and safe carriage of returning the parcel, so please ensure that you are returning unopened, undamaged goods, and the goods are packed correctly.

We recommend you obtain a "Proof of Postage Certificate" from your postal provider, since we cannot be held responsible for parcels lost on return to us. We recommend you use a registered postal system to ensure safe delivery.

Once we have the product safely back with us, we will refund you the cost of the products, back onto your card or paypal account. If you need help to organise the return of an order, we can do that for you, and we will refund you for the goods, less the collection charge.

Please note that in some cases, where the correct returns procedure is not followed, you may incur an administrative charge.

Damaged Orders Policy

If your parcel has been visibly damaged in any way on it's journey to you, please make a note of this when you take delivery of, or sign for, the parcel and notify us immediately (the next working day at the latest so that we can claim against the courier). Please inspect all items ordered immediately upon receiving them.

Damaged or faulty goods will be refunded in full (including postage) or goods exchanged and postage refunded. Unfortunately we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected).

To be as eco-friendly as possible and to keep your orders safe on their journey to you we:

reuse boxes wherever possible
use 100% compostable, biodegradable corn starch eco bibbles (which will dissolve if they get wet)
paper filling
recyclable plastic or paper delivery bags

Ulula is a family company, with little ones, so occasionally we need to take time away from the business. When this happens, we will give as much notice as possible via our e-newsletters and social media sites to make sure that you have all you need while we are not open. Once we re-open, we will process all orders as fast as we can to ensure that you have your products with you super quick.